I Can't Access Live Feed With Macbook Air

[Floridian]

I cannot access live feeds from my macbook Air. I had no problem last week, but now I can"t. I can however access live feeds from my iphone. I am NOT using both devices at the same time which I know you can't do. Please Help. Is there a direct phone number I can call to get help and talk with a live person. Thank You. Floridian

[jguerdat · Accepted solution]

Live view requires Flash to be enabled. What browser are you using? Have you enabled Flash for at least the current session?

https://www.arlo.com/en-us/support/contact.aspx

[pkcmd1008]

I have the same situaiton, my flash player is enabled on my macbook, but I still cannot log into myarlo to see camera, says safari cannot open because site issue, I have had no problems in past, this is a new issue this past few weeks. Did Arlo change something?

[JessicaP]

Hi @pkcmd1008,

Have you tried clearing your cache and cookies on Safari? Also try running it on incognito mode and other browser to see if you're able to view it.