Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have the 3 pk security lights (AL1101) and base (ABB1000) connected to the wireless internet. I can see my devices on the arlo app on phone and computer. I can control the lights going on a off just fine. I get notifications when movement is detected, However, the livefeed cameras do not load on my phone or from this website. The cameras on my app shows the name of the camera, motion detector icon, battery life of camera, light switch and settings button. That is it
I couldn't see them from initial set up. It's worth noting I have already tried to to a hard reset and reconnected all the device back up.
This doesn't seem to be a common issue on the message boards. I was hoping I was doing something wrong on my end.
My firmware info:
Base 2.0.0.0_22118_107
Camera 3.2.45
Iphone 7, v 12.0
Arlo app is updated, Arlo app version 2.5.5, release date 08/02/2018
Comcast internet up to 60 mbsp
Just tested at 27.6 download mbps and upload 3.6 mbps
Please help!
Thanks
Solved! Go to Solution.
Message 1 of 3
1,931
1 ACCEPTED SOLUTION
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The lights have no cameras - they're just lights. Also, your bridge (not a base) has old firmware as do your lights. Check Settings, My Devices, each of your devices, Device Info to see if there's a notification for a firmware update. If not try unplugging the bridge and reinsert the batteries in your lights.
2 REPLIES 2
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The lights have no cameras - they're just lights. Also, your bridge (not a base) has old firmware as do your lights. Check Settings, My Devices, each of your devices, Device Info to see if there's a notification for a firmware update. If not try unplugging the bridge and reinsert the batteries in your lights.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Well now that would make sense now, wouldn’t it? Thanks for your help. Maybe I should read the fine print.
Message 3 of 3
1,915
Related Labels