Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Aspirant

Arlo light does not turn on manually

One of my arlo lights that I purchased 3 days ago do not turn on manually. Motion detection works all the time and i cannot turn it off. it does not let me use color or floodlight or manually turn on the light on my cell phone app.
Model: ALS1101 | Arlo Security Light
Message 1 of 6
Arlo Moderator

Re: Arlo light does not turn on manually

Hi @Sinem

 

Have you tried to use these features through the web browser, or on another device with the Arlo Mobile App?

 

What Device are you using & what OS/Arlo App version is it running?

Message 2 of 6
Aspirant

Re: Arlo light does not turn on manually

I tried the web browser and it did not work. I use IPhone.
Model: ALS1101 | Arlo Security Light
Message 3 of 6
Arlo Moderator

Re: Arlo light does not turn on manually

Have you tried to remove the light from Settings > My Devices & re-add it?

Message 4 of 6
Aspirant

Re: Arlo light does not turn on manually

Yes, I removed the device, restarted it and re-added several times. No luck😔
Model: ALS1101 | Arlo Security Light
Message 5 of 6
Arlo Moderator

Re: Arlo light does not turn on manually

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Message 6 of 6