Arlo Security Light not turning on

[PaoloS]

Hi All , i have exactly the same problem that i found in your support DB.

I have attached the issue description below because is exactly my situation.

I understood that the problem has been solved upgrading the firmware of the Arlo Security light device.

How can i do the upgrade ? Can you help/drive me ?

Thanks in advance

HW VersionAL1101r3

Serial Number58R1855H04C63

Firmware 3.2.25

Hi there.  My security lights are not turning on.

1. I have set them up exactly the way they should be.

2. They are in close range of the bridge (each light status even says they are connected)

3. I tested using the motion test (yellow light if detecting motion) and they are super sensitive and see everything.

4. When I save all my settings and manually turn on and off the lights once, the motion on the lights works great for a bit.  I'll walk around and they turn on for the pre-determined time I have set with no issues. 

5. By the second night, they don't work anymore.

I will have to go in and manually turn them on and off again for them to maybe start working again.  

[ShayneS]

Hi @PaoloS

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[PaoloS]

Yes, thanks. Done

regards

PaoloS