Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Arlo Security Light System not connecting to WiFi router. Checked WiFi setting and no VPN running.

Reply
Discussion stats
  • 1 Reply
  • 430 Views
  • 0 Likes
  • 2 In Conversation
Gohard
Follower
Follower

Now was trying to add the Arlo Security Light - but can NOT get the Gateway (ABB1000) to connect to the Wifi.

Tried every troubleshooting I can find - read every comment. Read and tried these instructions multiple times:
https://kb.arlo.com/000061837/I-can-t-set-up-the-Arlo-Bridge-that-came-with-my-Arlo-Light-Security-s...
https://kb.arlo.com/000061857/How-do-I-perform-a-factory-reset-on-my-Arlo-Bridge

2.4 GHz, yes. WPA2 security, yes. MAC address filtering is disabled, yes. Same wifi network as my phone running the Arlo app, yes. No VPN Clients or Servers running on my network. Antivirus irrelevant (none on my phone). Bridge is plugged into wall with logo upright (not upside down) and not on the floor - 4 feet away from wifi router line-of-sight.

My router does see the Gateway - DHCP does assign it an IP address according to my Router - but the Arlo App doesn't see it.

After entering the Wifi password in the app during the setup, the Gateway LED always turns off (after it blinks blue about 3 times)... sits at "Connecting to <SSID>" in the app for a while, then ends with "Arlo could not connect to <SSID>. 

Model: ALS1101 | Arlo Security Light
jguerdat
Guru Guru
Guru

Might be fastest to swap at the store.

Discussion stats
  • 1 Reply
  • 431 Views
  • 0 Likes
  • 2 In Conversation