Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
2.4 GHz, yes. WPA2 security, yes. MAC address filtering is disabled, yes. Same wifi network as my phone running the Arlo app, yes. No VPN Clients or Servers running on my network. Antivirus irrelevant (none on my phone). Bridge is plugged into wall with logo upright (not upside down) and not on the floor - 4 feet away from wifi router line-of-sight.
My router does see the Gateway - DHCP does assign it an IP address according to my Router - but the Arlo App doesn't see it.
After entering the Wifi password in the app during the setup, the Gateway LED always turns off (after it blinks blue about 3 times)... sits at "Connecting to <SSID>" in the app for a while, then ends with "Arlo could not connect to <SSID>.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.