Arlo customer since beginning of the time when Arlo was part of Netgear. I considered myself between pro to intermediate when comes to installing Arlo product and solving issues on my own. But I hit a brick wall on this one. Recently one of my Arlo bridge for security lights has been going down. Not difficult, I just usually unplug and plug again. This time it didn't work. I decide to do a hard reset.
First - I removed on 5 lights from Arlo Bridge then remove Arlo bridge from my app.
2nd- Unplug bridge.
3rd- Reset my IOS app then re-open app
4th- Add New Device Arlo bridge to my 2.4ghz Wi-Fi. Follow the steps on app. Re-names Arlo Bridge Two No problem. (easy-peasy)
5th- Add New Device Security Light. Choose a bridge
6th- Scan QR code on security Light- Done
7th- Add Battery back in. Cont.
8th- Hold Sync Button. Blinking Blue Hit Cont.
9th- Hit Cont. on app
10th- Discovering your device. Bridge is also blinking. Please wait.
11th- No Arlo devices found. 😲
I tried connecting multiple times. With another bridge with other security lights and I still can not connect my lights to the bridge. I even deleted the app and downloaded a new app. I know my bridge one still works because I have other lights connected to it. I'm afraid to delete anything else. I tried everything I can possible to do and after researching on the internet. I even waited a couple of days and think maybe Arlo server is down. Things like that do happen. Please help. What I haven't tried or ask what have I also done.
DId you try a bridge reset?
Not sure that would help since you can't add lights to an existing bridge but... Have you tried using a computer browser to see if there's a difference?