Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Bridge staying purple

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Mags-klemer
Tutor
Tutor

Arlo bridge for the security light bundle will not change from purple, I have tried the factory reset multiple times as well as trying different outlets and plugging it in right next to my other Arlo home base, nothing has changed and it is still purple after many hours of trying to fix it

Mags-klemer
Tutor
Tutor

don't recommend, many problems with the bridge that it connects to

steve_t
Master Master
Master

I think purple means it's not connecting to your wifi router. Are you sure the credentials for your wifi router are entered correctly?

JamesC
Community Manager
Community Manager

Mags-klemer,

 

If the LED stays purple for longer than 2 minutes, this could indicate a hardware issue with the bridge. Please contact the Arlo Support Team to further investigate the issue or consider exchanging at the original place of purchase.

 

JamesC

 

 

Mags-klemer
Tutor
Tutor
It hasn't gotten to the point where it lets me even input any wifi, it just stays in the "booting " stage
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