Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR

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Aspirant

Arlo Bridge staying purple

Arlo bridge for the security light bundle will not change from purple, I have tried the factory reset multiple times as well as trying different outlets and plugging it in right next to my other Arlo home base, nothing has changed and it is still purple after many hours of trying to fix it

Message 1 of 5
Aspirant

Re: Arlo Bridge staying purple

don't recommend, many problems with the bridge that it connects to

Message 2 of 5
Master

Re: Arlo Bridge staying purple

I think purple means it's not connecting to your wifi router. Are you sure the credentials for your wifi router are entered correctly?

Message 3 of 5
Community Manager

Re: Arlo Bridge staying purple

Mags-klemer,

 

If the LED stays purple for longer than 2 minutes, this could indicate a hardware issue with the bridge. Please contact the Arlo Support Team to further investigate the issue or consider exchanging at the original place of purchase.

 

JamesC

 

 

Message 4 of 5
Aspirant

Re: Arlo Bridge staying purple

It hasn't gotten to the point where it lets me even input any wifi, it just stays in the "booting " stage
Message 5 of 5