Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR

The Arlo Community

Learn, explore, ask questions, and connect with our community of customers and experts.

Discussion stats
  • 4 replies
  • 0 kudos
  • 3 in conversation
Top Contributors
Caught on Arlo Video Contest
Share Video

Share Your Video!
Caught something cool on Arlo? Share it with the Arlo Community.

Post a video

Arlo Bridge staying purple

Arlo bridge for the security light bundle will not change from purple, I have tried the factory reset multiple times as well as trying different outlets and plugging it in right next to my other Arlo home base, nothing has changed and it is still purple after many hours of trying to fix it

Message 1 of 5

Re: Arlo Bridge staying purple

don't recommend, many problems with the bridge that it connects to

Message 2 of 5

Re: Arlo Bridge staying purple

I think purple means it's not connecting to your wifi router. Are you sure the credentials for your wifi router are entered correctly?

Message 3 of 5
Community Manager

Re: Arlo Bridge staying purple



If the LED stays purple for longer than 2 minutes, this could indicate a hardware issue with the bridge. Please contact the Arlo Support Team to further investigate the issue or consider exchanging at the original place of purchase.





Message 4 of 5

Re: Arlo Bridge staying purple

It hasn't gotten to the point where it lets me even input any wifi, it just stays in the "booting " stage
Message 5 of 5