#subscription

[Bjharris]

I have purchased a subscription to Arlo Secure, setup 3 cameras, and shared with 3 family members. All can see the feeds, but we don’t see the ability to rewind video (in case of an event). How do I know my account and subscription are linked and that I can view if needed? 

[StephenB]

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@Bjharris wrote:

but we don’t see the ability to rewind video (in case of an event). 

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I don't understand what you mean by this.  Are you saying you cannot play the videos stored in the feed???

[Bjharris]

That’s correct. 

[StephenB]

What happens when you try to play them?

Also, are you doing this from my.arlo.com (on a PC)?  Or are you using the app?

[Bjharris]

We have the cameras set to Arm Home. Maybe part of the issue is that there has only been a few events noted. We’ve been in and out the door a million times. So have our dogs. Wouldn’t it register as an event and be available for playback? Maybe I’m just not sure what should be available for our playback and viewing? Does that make sense? Sorry, this system is somewhat new to us and I’m just trying to make use of a subscription that we paying for. I can’t seem to find a direct contact for Arlo so that I can speak to a live person. 

[StephenB]

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@Bjharris wrote:

We have the cameras set to Arm Home. Maybe part of the issue is that there has only been a few events noted. We’ve been in and out the door a million times. So have our dogs. Wouldn’t it register as an event and be available for playback?

Sorry, I am still confused on what your problem is.

Is the issue that  

1. you cannot play recordings that are in Feed or
2. you don't have in recordings in the Feed, so there is nothing to play

If (2), can you make a manual recording while livestreaming the camera?  After you do that, are you seeing it in the Feed?