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No access to Live Feed for shared account

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  • ‎2024-05-04 03:02 PM
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GOOSU
Follower
Follower
‎2024-05-04 03:02 PM
  • The account I have shared with another user all of a sudden will not show Feed. She is able to see the cameras and view them in live mode but unable to see the footage in the feed. I have deleted them and re-added. Any ideas on how to fix this? 
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jguerdat
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‎2024-05-05 07:32 AM

Are you using local recordings instead of cloud recordings (that is, you don't have a subscription)? What phone and OS version for the guest account? Has she tried rebooting the phone and reinstalling the app?

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