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  • ‎2022-10-13 06:46 AM
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countryboy2
Aspirant
Aspirant
‎2022-10-13 06:46 AM

I subscribed to secure for doorbell only 2.99 per month. they took 2.99 out of my account then another dollar Why. 2.99 month does not include an extra dollar

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Dannybear
Master
Master
‎2022-10-13 07:40 PM

What country are you paying from?

Usually the fee is adjusted at time of purchase.

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countryboy2
Aspirant
Aspirant
‎2022-10-14 06:10 AM

USA in virginia

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Dannybear
Master
Master
‎2022-10-14 01:29 PM

You would be best to contact arlo customer support under the settings page of the app since your on a subscription plan.

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JamesC
Community Manager
Community Manager
‎2022-10-17 10:29 AM

This is a preauthorization hold. It will likely show as pending and should be removed once the charges go through after a few business days.

 

JamesC

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