replacing an Arlo Pro camera with the same model camera now needs subscription

[vwaudibmw]

I have a 5 camera Arlo Pro system with no subscription.  A camera was damaged so I purchased a used camera (same Arlo Pro camera).  when I sync the camera it states "This device is inactive.  A paid subscription is required to activate the device."  I've done this in the past without the need to have a paid subscription.  is this a new "rule"?  Is there a way not to have a paid subscription?  thank you 

[StephenB]

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@vwaudibmw wrote:

I have a 5 camera Arlo Pro system with no subscription.  A camera was damaged so I purchased a used camera (same Arlo Pro camera).  when I sync the camera it states "This device is inactive. 

Did you remove the damaged camera from your account?

[vwaudibmw]

Hi,  Yes the damaged camera was removed from the account prior to syncing the new camera.

[BrookeN]

Were you able to get the device added to the account? If not can you please send me a screenshot of the error you are seeing?

[vwaudibmw]

It states:

"This device is inactive"

"A paid subscription is required to activate the device"

[BrookeN]

Were you able to get the Pro on the account?