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"There was a problem trusting this device" on new iphone

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  • ‎2023-01-24 06:53 AM
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smullett
Follower
Follower
‎2023-01-24 06:53 AM

when selecting "Trust Device" on a new phone in Arlo app, the following message comes in in a red banner at the top: "There was a problem trusting this device" - please advise.

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JamesC
Community Manager
Community Manager
‎2023-01-24 10:00 AM

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

 

JamesC

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