"Invalid Factor Data" and log in issues.

[ant]

https://www.reddit.com/r/arlo/comments/1rcltv0/invalid_factor_data/

Is anyone else having this issue? Another user and I ran into this so far.

[BrookeN]

Is this on Google Chrome?

[Lilofromalbany]

No, this is on the Arlo app.

[ant]

Ditto. iOS app in iPhone as mentioned in my Reddit posts.

[BrookeN]

Have you uninstalled the app and reinstalled it?

[ant]

BrookeN: Yes as I mentioned in my Reddit's comments.

[BrookeN]

Thank you for bringing this to our attention. I have passed this onto our development team. I will reach out to the community with any updates. 

[Lilofromalbany · Accepted solution]

Thanks Brooke!

In the reddit thread, I mentioned that I eventually was able to get back into my account by tapping “Log Back In" after receiving that error message, then immediately swiping away from the app, and reopening it. When I reopened the app, it skipped the login page, and went straight to my dashboard. 

[BrookeN]

Thank you for providing that update. Have you seen the same error again after doing those steps?

[Lilofromalbany]

I have not logged out to check.

[ant]

Same. I don't want to log out and struggle with it again.