Arlo|Smart Home Security|Wireless HD Security Cameras

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Swearlo
Follower
Follower
when you get to the last step when you have to pay the subscription, there is no summary under summary and total and then nothing.
5 REPLIES 5
JamesC
Community Manager
Community Manager

Swearlo,

 

Be sure you're entering all information correctly before trying to submit.

 

Are you experiencing any error messages?

 

JamesC

Leigh_Hunt
Aspirant
Aspirant

I have had difficulty in subscribing to Arlo Secure with my Arlo Doorbell. I was asked if I would take a subscription for the price of $3.99 (Canadian)/mo. with a deduction of $3.00 (Canadian)/mo. for the first three months. I filled out my form with my credit card information, and then I must have made an incorrect entry, because I was dumped. It was a good offer, and I can't get back to it. Any suggestions?

JamesC
Community Manager
Community Manager

Leigh_Hunt,

 

Did you receive an e-mail as well with the promotional offer or was this an in app notification?

 

JamesC

Leigh_Hunt
Aspirant
Aspirant

I just now received an in-ap repeat of the offer and have now successfully subscribed to Arlo Secure. Another toy to play with in my retirement. Thanks for the help, anyway.

Leigh_Hunt
Aspirant
Aspirant

I had also received an email headed by this: 

Leigh_Hunt_0-1662492314572.jpeg

I don't know how to fix this, but perhaps I can live without the free trial.