clip scrolling Bug in iOS app

[TTV17]

When reviewing vid clips on iPhone, scrolling to the next clip in landscape, the vid shrinks in size by 70%. Clearly a bug in the latest app vs. 6.1.0 (9549).

Any schedule to fix?

[DSallee]

I am having the exact problem.  For me it started about 4-5 updates back.

[roundball]

@TTV17 @DSallee 

Have encountered the same very annoying problem.

Started a week or so ago after an App update.

And the latest App update 6.1.0. still hasn't fixed it.

[ShayneS]

Thank you for letting me know, I just reproduced this and escalated to the appropriate team. I will add more info as soon as possible. 

Note: It sounds like this has already been identified and being worked on

[roundball]

@ShayneS 

Looks like it’s working now on mine…in fact, it seems like it might be an overall improvement.

Now when I click a recording image in Feed, it opens larger than it used to, and maintains the size swiping to the next recording.

( that’s just one camera scene though )

[roundball]

@ShayneS 

PS:  Just had a FedEx delivery truck & driver, packages delivered to the front porch, etc…using 2 different cams, and the series of a few recording images were also larger and swiping worked fine.

IMO, this current style not only fixes the swiping problem, but is an image size improvement too.

( still no UI change from 6.1.0. )

[roundball]

@ShayneS 

Well, FYI...unfortunately, the original problem is back again 

[roundball]

@ShayneS 

Just following up…any idea if / when this problem will be fixed ??

Thanks

[ShayneS]

it Looks like it's planned to be addressed in a following update. 

[Butterboy]

Also having the same issue on IOS. When I scroll backwards the screen turns black. Scroll forward and the size reduces. 

[dpasiuk]

Friends,

In recent months I have been unable to scroll through Feed in the iPhone app in full-screen mode.  I have experienced a couple problems described below.

I open the app to Feed, choose one of the videos to view, turn to view in full screen, and scroll left or right.  Only the first video shows in full screen mode.  The next video and all the rest pop down to a small, almost unviewable, size.  Occasionally the videos disappear and I have to close/reopen to continue.

Has anyone else seen this?  Any suggestions on how to fix?

Thanks

[roundball]

@dpasiuk @ShayneS 

Yes, pretty much what this thread is all about…moderator says Arlo is aware…we’re all just waiting for them to fix it.

[dpasiuk]

Thank you, @roundball.

[ShayneS]

Just wanted to update you, the development team is currently working on the fix. We will provide an update as soon as we have more information to share with the community.

[ShayneS · Accepted solution]

This should now be resolved with the latest version of the Arlo app 6.1.5

Please make sure you have the latest version and test again.

[roundball]

@ShayneS  

FYI, Seems to be working correctly for me again...thanks