cancel my subscription plan

[Ktbr35]

I want to cancel my subscription plan but I can't access my account. Help please.

[JamesC]

Ktbr35,

What is preventing you from accessing your account?

If you've forgotten the password, follow the steps here to recover it: https://kb.arlo.com/4377/How-do-I-change-my-Arlo-password

JamesC

[Ktbr35]

Hi, I got  new phone number and when I try to log in both Arlo accout and my email account both asking to verify by sending text messages to my old number. So I no longer access my old number. Please help. 

Thank you

[JamesC]

Ktbr35,

When attempting to log in, choose "try another verification method" when you are prompted to authenticate. You can then choose your email address to authenticate the new device rather than using SMS.

JamesC