New Arlo Support Policy - only for subscription customers!

[Sjboyer]

“When your hardware warranty expires, you’ll continue to have access to Arlo’s virtual assistant, Community, and self-help content.”

[Sjboyer]

Thanks for being a valued Arlo customer. As you may have seen through recent email communications, we’ve made several changes to our support services to better assist our customers. 

We’ve added new Priority Support services to benefit Arlo users with service plans and users currently on an Arlo trial which includes priority agent assignment and support via chat and phone, which will be effective October 4, 2021.

If you do not have a service plan (paid or trial), but your product is within warranty, you’ll still have access to support through agent-assisted support via chat, virtual assistant, and through Arlo Community. Please navigate to Settings > Support in the Arlo App for service options available to you.  

As you may have noticed, we recently redesigned the Arlo Community Forum to deliver the most helpful and relevant content to assist with your product questions quickly. We’ll continue to share information on new product announcements, answers to product questions, and enhancements to products. As always, please share your questions and comments as we value your feedback.
 

-Arlo Team

[CurbAppeal]

I love how they start their email with we value building trusted lifelong customer relationships..... then follow up with we are prioritizing our members that pay a monthly fee.  How about they make a product that doesn't need so much support.   Honestly, who buys this nonsense from them?  My take on this is that the 'paid' services work even worse than the non paid services.  Keeps getting worse and worse from this company.

Updates to Arlo Support,

Thanks for being a valued Arlo customer. At Arlo, we value building trusted lifelong customer relationships by delivering an exceptional user experience.

We want to let you know that we’re making changes to Arlo Support, effective October 4, 2021.

What's changing?

We’ve added new Priority Support services to benefit Arlo users with service plans and users currently on an Arlo trial, including:

[JessicaP]

Thanks for being a valued Arlo customer. As you may have seen through recent email communications, we’ve made several changes to our support services to better assist our customers. 

We’ve added new Priority Support services to benefit Arlo users with service plans and users currently on an Arlo trial which includes priority agent assignment and support via chat and phone, which will be effective October 4, 2021.

If you do not have a service plan (paid or trial), but your product is within warranty, you’ll still have access to support through agent-assisted support via chat, virtual assistant, and through Arlo Community. Please navigate to Settings > Support in the Arlo App for service options available to you.  

As you may have noticed, we recently redesigned the Arlo Community Forum to deliver the most helpful and relevant content to assist with your product questions quickly. We’ll continue to share information on new product announcements, answers to product questions, and enhancements to products. As always, please share your questions and comments as we value your feedback.
 

-Arlo Team