When are we getting custom modes back?

[AikaneKai]

@JamesC, @BrookeN 

We need an actual answer, not another copy paste response.  Please request an answer from the development/release teams and give it to us.

I'm burning through batteries every couple of days because I'm not able to set the sensitivity due to windy and rainy conditions, which fluctuate frequently here.

[JamesC]

This feature is still being developed and testing is scheduled to begin soon. We do not have a date for release available at this time but we will continue to provide updates as they become available.

JamesC

[AikaneKai]

@JamesC 

Thanks.  What's the target? EO Q2?  Q4?  2026?

They've had 1.5 years to work on this.  I find it hard to believe it should take them this long while customers are scrambling to figure out how to use the system that we paid money for and which Arlo broke.

[AikaneKai]

@JamesC 

Thanks.  What's the target? EO Q2?  Q4?  2026?

They've had 1.5 years to work on this.  I find it hard to believe it should take them this long while customers are scrambling to figure out how to use the system that we paid money for and which Arlo broke.

[JamesC]

I do not have a date available to share at this time. The development team is working hard to provide a solution and testing is scheduled to begin soon. Once we have more information available to share, I will provide an update here in the community.

JamesC

[Dgmi]

oh wow. that’s terrible, going thru batteries that quick. 

Luckly, I bought the solar panels for mine- but all that did is tie me more into the product which is not a good thing considering their plan prices increases.

see my plan price increase below:

2025         $ 215.88

2024          $ 149.99

2023           $ 119.88

if you’re not fully vested into this product, proceed with caution.

[AikaneKai]

@JamesC 

Target release: EOY 2028 (subject to change).

Got it.

[Edinburgh_lad1]

Don't tempt him with that date as he'll go for it 😂

Also, the word 'testing' he mentions doesn't mean what it means elsewhere. 

It'll be another half baked product that subscribing and non-subscribing customers will spend months testing for them.

Happy to be proven wrong, though.

[AikaneKai]

So, weren't you supposed to be CEO by now? 

[AikaneKai]

@JamesC 

Two more months have passed and still, not a single word on the replacement of this critical feature or any of the other major defects.

You don't actually have anyone working in development any longer do you?

[Edinburgh_lad1]

Indeed. But what I find extraordinary is that the dev team has no target date for the development of this feature. In every business I've worked, there was a target date as it measures how well individuals and the team are working. 

[StephenB]

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@Edinburgh_lad1 wrote:

In every business I've worked, there was a target date as it measures how well individuals and the team are working. 

---

They almost never pre-announce.  That doesn't mean there are no internal dates/schedules.

The companies I've worked for also were careful on public announcements on future release dates for features.  One reason (perhaps US only) is that revenue recognition gets complicated when you pre-announce.  That can get the company into trouble with the SEC.

[AikaneKai]

When a company screws up their product and their reputation this badly and hasn't been able to fix anything in 2 years, they owe us a lot more than the silence we're getting.

Arlo is actively selling a severely broken product that they know can't deliver what they're promising. I'm extremely surprised there isn't a class-action lawsuit yet.

[StephenB]

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@AikaneKai wrote:

When a company screws up their product and their reputation this badly and hasn't been able to fix anything in 2 years, they owe us a lot more than the silence we're getting.

---

I agree they should have fixed it much faster.

[Edinburgh_lad1]

@AikaneKai I'm too surprised that there isn't a class action lawsuit yet.

[Edinburgh_lad1]

If there were a collective one, I'd be happy to consider joining in, though.

[ittroll]

And today I received an email about a data breach. Arlo Secure?

[StephenB]

---

@ittroll wrote:

And today I received an email about a data breach. 

---

Are you sure it was from Arlo?  What did it say?

FWIW, I did not receive one.

[ittroll]

It was about an incident on 7 May. Perhaps because I am in the UK/EU and they have notify users.

We value your trust and want to provide full transparency regarding the recent login outage.

We understand the importance of continuous access to your cameras and sincerely apologize for any inconvenience this may have caused.

After a thorough assessment, we can confirm that the incident has been resolved. You should now be able to log into your accounts and access all functionalities as usual. While the incident is classified as a personal data breach, we are also able to confirm that it did not adversely affect your personal data, there is no evidence of unauthorized data access or misuse.

If you are not using the system within your private household, the data protection laws may apply to you (1).

Meanwhile, we remain fully committed to safeguarding customer data and an internal review to strengthen our security measures and prevent similar occurrences in the future has been initiated.

If you do not find an answer to your questions, we welcome you to contact us through the contact information provided in the table below. More information about how Arlo processes your personal data may be found in our Privacy Notice, which is available here.

[StephenB]

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@ittroll wrote:

It was about an incident on 7 May. Perhaps because I am in the UK/EU and they have notify users.

---

Thanks.

Looks like the incident was the login problem that affected everyone (worldwide) on 6 and 7 May.  The email says there was no unauthorized access of your personal data.   But you were unable to access your camera video streams and recordings during the outage, and I believe that does qualify as a data breach under the GPDR.  

• https://www.dataprotection.ie/sites/default/files/uploads/2019-08/190812%20GDPR%20Breach%20Notificat...

"In short, a personal data breach is a security incident that negatively impacts the confidentiality, integrity, or availability of personal data"

In the US, the definition of data breach does not include loss of access - it requires your data to be compromised, stolen, or used w/o your consent. Since none of those things happened (AFAIK), the "incident" wouldn't be considered a data breach in the US.

It sounds like there was a security aspect to the outage though - maybe DDOS???  Or maybe some other class of cyberattack attempting to compromise Arlo servers that resulted in loss of service???