What does it take to delete subscriptions and account

[Retired_Member]

I recently moved and over two weeks ago I deleted all devices and cancelled my subscription.  I left the cameras for the new buyers to do whatever they wanted.  Today I saw my credit card was billed for another month,  I disputed the charge to have it removed.  Wrote to support and the response was to do what I did a couple weeks ago.  That was no help!  Went back into my account, showed no devices, no subsI want my account completely deleted including my credit card info.  What does it take to do that?

[jguerdat]

You have to delete your account using the Data Privacy section of Settings.

https://kb.arlo.com/000062615/How-do-I-close-or-delete-my-Arlo-account

[StephenB]

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@jguerdat wrote:

You have to delete your account using the Data Privacy section of Settings.

https://kb.arlo.com/000062615/How-do-I-close-or-delete-my-Arlo-account

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I personally wouldn't do that until the subscription cancellation is confirmed.

Though painful, you could cancel the card to prevent any additional charges.

[jguerdat]

I may well be wrong but I was under the impression that deleting the account also deletes the subscription. If that doesn't happen, one of th emods should be able to help. @JamesC , @ShayneS , @BrookeN 

[StephenB]

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@jguerdat wrote:

I may well be wrong but I was under the impression that deleting the account also deletes the subscription.

It should of course.

But so should just cancelling the subscription - and that obviously didn't work.  So personally I wouldn't delete the account, until I know for sure that the cancellation actually happened - as doing that limits my ability to reach support (and might make it harder for them to figure out what's going on).

If it goes on, I'd cancel the card. 

[ShayneS]

Hi @WallyJay Thank you for the feedback regarding this. Was this issue resolved for you? 

I can help escalate if still occurring.

Thanks