What do i need to do to prepare to sell my arlo system

[BradSP65]

With the new app not doing what i need with my system and the plan cost increases can some one direct me to any thing that i need to do to wipe my system so i can sell it?.

[StephenB]

---

@BradSP65 wrote:

With the new app not doing what i need with my system and the plan cost increases can some one direct me to any thing that i need to do to wipe my system so i can sell it?.

---

You can cancel the subscription (if you have one) and remove everything from the account.  Then do hardware resets on any hubs or newer cameras (Pro 3/4/5, Ultra, Essential).  If you don't know how to do those resets, post back here with details of what equipment you have.

Then keep the account in place until the next billing cycle, just in case you get billed after cancelation.  Once you know that isn't happening, you can delete the account.

• https://kb.arlo.com/000062615/How-do-I-close-or-delete-my-Arlo-account

[Edinburgh_lad1]

Good advice @StephenB 

Arlo has a history of repeatedly charging customers for subscriptions even after they cancel them. So, keep an eye on that.

If you do get charged after you've cancelled, you should consider contacting your bank to have the charge reversed and to stop further payments being taken, as well as your local Trading Standards office to report it. 

[BrookeN · Accepted solution]

You can follow these steps:

https://kb.arlo.com/000062757/What-to-do-before-selling-or-transferring-Arlo-devices-to-a-new-owner

 

[BradSP65]

Thanks for the response and information. Due to the app upgrade resulting in the inability to expand my system and retain its existing basic capabilities the research has begun for full replacement by black Friday sales.

[BrookeN]

Can you share which capabilities were lost and maybe we can help. Some things are in different areas but most things are still the same. For the custom modes our team is looking into bringing those back as well. And I will continue to update the community for when that will be. But any questions, I would be more than happy to help with. 

[BradSP65]

TeveB already provided excellent advice but I use custom modes and the capabilities of the new application just lacks the ability for me to use the system as I do today. Lucky that when I went to join the cameras to the old app it warned me about loosing custom modes. At that point I stopped and went looking through the community posts. After reading all the response over the last 5 months of the new app deployment, and some advice on the best possible way to get close to the old application I made the decision that the entire process of trying to get what I already had was simply just to constraining. I returned the new Arlo Pro5 cameras to the retailer who informed me that the app had been simplified and that it no longer does what the old app does and simply refunded my $. If rstoring the custom modes was important I would have assumed that this would have occurred prior given all the community feedback. I've commenced planning the replacement of my Arlo now.

[StephenB]

---

@BradSP65 wrote:

If rstoring the custom modes was important I would have assumed that this would have occurred prior given all the community feedback. 

---

FWIW, they have said that they will be putting them back.