Web portal login - No internet connection

[Scotty_17]

Hi, I am unable to login to the web portal as get no internet connection message. My phone app works but I’m unable to watch CVR function for my cameras - anyone have a solution? have tried multiple internet connections to no avail. 

[ShayneS]

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

[ShayneS]

@Scotty_17 

Is this occurring with Safari?

[Scotty_17]

No, not in safari. 

tried in both explorer and chrome. My CVR function in my app is also not working.

essentially I seem unable to access the last 14 days of footage. Can’t even contact support in my app.

have tried device reset and access from different browsers and internet connections 

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible.