VMA4400C-100NAS charger

[jppete]

I purchased a VMA4400C-100NAS charger in August.  I charged batteries twice.  Now, the charger doesn't show that its receiving power when plugged in.  I have searched support articles and attempted to contact support multiple times but my email associated with my subscription does not receive the OTP to initiate contact with support.  I used another email and quickly received the email with the OTP. However, because that email is not associated with my subscription, I was notified that I don't qualify for support.  Do I just have to suck it up and buy another charger? Why is is so difficult to contact support? 

[jppete · Accepted solution]

I finally was able to get the chat support and phone support to work through the Arlo app. This issue is being resolved.