Upgrade an active yearly plan

[lpn-ch]

Is it possible to upgrade an active yearly Secure Multi-Camera plan to a Secure Plus yearly plan without losing money? Let's say I have used 6 months of the yearly plan and I need to upgrade because I am adding a 5th device, the Secure Multi-Camera in Switzerland only accepts 4 cameras, do I lose the 6 months left?

[StephenB]

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@lpn-ch wrote:

the Secure Multi-Camera in Switzerland only accepts 4 cameras

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Where did you see this?  Arlo Multicamera Secure plans all support unlimited cameras at one location.

[lpn-ch]

In Switzerland it is limited to 4 cameras: Arlo Secure Subscription - Maximum Subscription Security | Switzerland

Is there an upgrade path during a yearly running subscripion?

[StephenB]

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@lpn-ch wrote:

In Switzerland it is limited to 4 cameras: Arlo Secure Subscription - Maximum Subscription Security | Switzerland

Is there an upgrade path during a yearly running subscripion?

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Thx for sharing that link - I assumed Arlo Secure was unlimited world-wide.

I'm tagging the mods ( @JamesC , @BrookeN , @ShayneS ) so they can comment.

[lpn-ch]

Hello @JamesC , @BrookeN , @ShayneS

Could you please answer my question?

[ShayneS · Accepted solution]

Hi @lpn-ch 

You will receive a credit for unused service when switching to the annual plan. When switching plans, make sure to use the change plan option, do not cancel.