Unknown Error when logging in

[Essacena]

When I enter my email and password into the Arlo camera I get an unknown error.

What is the solution?

[BrookeN]

Is this within the app or the web browser?

[musa17]

I have same problem

it is in the app, I have an Iphone, have reinstalled the app, have download the ultimate version, and still doesn't work, hope you can help

[BrookeN]

The ultimate version? Have you tried to reset the password?

[musa17]

yes I have reset password, and delate the app and reinstalled, but still doesn't work.

I can login true the website, but not true the app

thanks

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[musa17]

I have send you true dm my phone number

b regards

[BrookeN]

Thank you for that information. I have reached out to support, they will contact you as soon as possible.