,Unable to cancel subscripton

[bryanj]

I have been researching for months how to cancel my subscription with no luck.  I have read all the community posts here and still unable to do so...think it would be easy with a tech support number but Arlo does not provide that level of service to its long time customers for some reason.  Under my.arlo.com account under settings my system icon is greyed out which might be the cause.  I have included a screenshot in hopes someone might be able to assist.

Thank You,!!

[dcfox1]

Have you gone to to the subscription setting not Device setting and what does it say. Screen shot would help. On my device page they are grey, but come up when I click on them so not sure if that is the issue. 

[JessicaP]

Hey bryanj,

From looking at the screenshot you provided, it looks like you don't have any cameras under your account, which is why you don't see a subscription option, and those cameras are showing as your a grant access user. Make sure you're logged in on the correct Arlo account that has admin rights.