Unable to authorize payment

[racingchick5150]

I got an email saying I needed to update my payment info or my subscription would be canceled. I updated it, or so I thought. I got a few more messages about it but I wasn’t worried since I had updated the info. Today I get an email saying my subscription was canceled. I logged in and tried entering the payment info but keep getting the same message “unable to authorize electronic payment”. I’ve tried a few different cards with no luck. It shouldn't be this hard to renew my subscription, unless Arlo doesn't want to make money?

[DannyBearAgain]

My advice is to check the CCs statements as you may have been charged for each attempt based on other customer complaints.

[BrookeN]

@racingchick5150 Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[N54martinez]

I received several messages that said I need to update my account but or my account will be canceled.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[Jordonio]

I am having this same issue as well.

[BrookeN]

@Jordonio can you please provide the exact error message you receive?

[Jordonio]

It says "unable to authorize electronic payment."  I have tried multiple cards and end up in the same place.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.