Arlo|Smart Home Security|Wireless HD Security Cameras
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Ultra-2 camera - Need a HUB

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  • ‎2022-07-04 04:32 PM
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DavidCooney
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‎2022-07-04 04:32 PM

I recently purchased two Ultra-2 cameras.  I now want to avoid the subscription model and purchase the hub to record/store the videos...  How do I purchase just the hub -- where do I go ??  In hind-sight - I did not know what I did not know about where videos were stored...   Thanks for your help !!  have a great day !!

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StephenB
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‎2022-07-05 03:16 AM
@DavidCooney wrote:

I recently purchased two Ultra-2 cameras.  I now want to avoid the subscription model and purchase the hub to record/store the videos...  How do I purchase just the hub -- where do I go ??  In hind-sight - I did not know what I did not know about where videos were stored...   Thanks for your help !!  have a great day !!

The Ultra 2 can't be used at all without a hub.  Are you sure you have the correct camera model?  If you on-boarded to your home wifi, then you likely have a Pro 4.

 

You can find the details of the camera model by opening up the camera shell and removing the battery.  There's a label there that starts with VMC.  The Ultra 2 should say either VMC5040 or VMC5042.

 

 

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