Trying to cancel service

[Charlestinsley]

I need to cancel service . please email me or call me 

[Charlestinsley]

need to cancel service plan !!!!!!!!!!!!!!!!!!!! I tried many times !!!!!!!!!!!!!!!!!!!!!!! for over an hour now !!!!!!!!!!!!!!!

please call me... before I call bank of america on this !!!!! I need to cancel my service please.

[dcfox1]

This is a user forum not Arlo support. You should never post personal information, a mod will probably edit it.  You can contact support in the support setting in your app it may have a phone number since you have a subscription or use the links at the bottom of this page for chat. 

[JamesC]

Charlestinsley,

To make changes to your Arlo subscription, log into your arlo account from a PC at: https://my.arlo.com/

From there navigate to Settings > Subscription > Cancel Subscription

JamesC

[pelberts]

I canceled my subscription months ago.  The cancel button no longer shows up under 'subscriptions'.  My credit card continues to be charged. I have now disputed the charges on my credit card for the last 2 months. How do I get them to stop charging my credit card?

[JamesC]

pelberts,

Do you have more than one Arlo account? If so, check to make sure you don't have an ongoing subscription on another account that is resulting in these charges.

JamesC

[Aironeforhvfd]

How on earth do I cancel my subscription???? When I log into my account there is not button to click on to cancel my subscription.  How can you cancel something if there is nothing to click on to cancel???  I have not used my account for several months and I am still being charged $9.99.  Also, there is no live human to contact regarding this.  I have tried the "chat" thing but again it is automatic and I just keep getting the run around.  I am beyond MAD!!!  Can someone please fix this issue and help me ASAP!!!!!

[StephenB]

---

@Aironeforhvfd wrote:

When I log into my account there is not button to click on to cancel my subscription.  

---

Is this a "primary" account or a "friend" account?  The subscription is in the primary account.

Try my.arlo.com in a pc browser.  Select settings, then select subscription in the left pane.  Scroll down to the bottom, and you should see cancel subscription in the main pane (under the payment info).

[Aironeforhvfd]

This is a "primary" account.  I have tried it from my pc and used two different browsers (Google and Safari).  My husband has also tried from his laptop.  I also have tried to find the cancel button from my iPhone app.  Nothing is working.  Please help!!!

[JamesC]

Aironeforhvfd,

Do you possibly have more than one Arlo account? Have you tried logging in using a different email address to see if there is an active subscription?

JamesC