Arlo|Smart Home Security|Wireless HD Security Cameras
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Try to cancel my subscription but the page just hangs

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  • ‎2024-05-19 04:11 PM
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jxh193188
Aspirant
Aspirant
‎2024-05-19 04:11 PM

Log on https://my.arlo.com/ , go to page Subscription then select "Cancel Subscription" at the bottom.  Select "Secure Multi-Camera - Monthly then select " Continue with cncellation", after that the page hangs with arlo logo and "Please wait".   I have tried multiple times but the same result. Any recommendation to resolve it?

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-05-22 07:54 AM

Have you tried from a different browser or device? Try deleting the cache and cookies as well. 

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jxh193188
Aspirant
Aspirant
‎2024-06-08 06:43 AM

Tried with chrome and firefox, cleared cache and cookie but still not working, the page hangs.Screenshot 2024-06-08 094451.png

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-06-10 08:48 AM

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

 


 

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