Arlo|Smart Home Security|Wireless HD Security Cameras

Try to cancel my subscription but the page just hangs

Reply
Discussion stats
  • 3 Replies
  • 1035 Views
  • 0 Likes
  • 2 In Conversation
jxh193188
Aspirant
Aspirant

Log on https://my.arlo.com/ , go to page Subscription then select "Cancel Subscription" at the bottom.  Select "Secure Multi-Camera - Monthly then select " Continue with cncellation", after that the page hangs with arlo logo and "Please wait".   I have tried multiple times but the same result. Any recommendation to resolve it?

3 REPLIES 3
BrookeN
Arlo Moderator
Arlo Moderator

Have you tried from a different browser or device? Try deleting the cache and cookies as well. 

jxh193188
Aspirant
Aspirant

Tried with chrome and firefox, cleared cache and cookie but still not working, the page hangs.Screenshot 2024-06-08 094451.png

BrookeN
Arlo Moderator
Arlo Moderator

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.