Trouble processing payment

[fransvandenabee]

Hello, every month I get the following mail from Arlo.

We’re having trouble processing the payment for your Arlo service plan associated with frans.vandenabeele@telenet.be.

Please login to my.arlo.com and click on Settings > Subscription to update your payment information within the next 26 days. If we do not receive your updated payment information, your plan will be cancelled, and you will lose all the videos in your library.

So I update my payment information and save.

The month after I get de same mail.

Does anyone have the same issue? How to solve it?

Regards, Frans

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.