Arlo|Smart Home Security|Wireless HD Security Cameras
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Subscription not working

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  • ‎2024-09-11 04:35 AM
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Jess929292
Aspirant
Aspirant
‎2024-09-11 04:35 AM

I have tried 3x to renew my subscription and I get an error code "Master plan not assigned on the account. Unable to assign supplemental plan" each time it has take $17.99 from my bank and support is not getting back to me! I am very upset thay there is no support available as to this. Please help!!! 

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-09-11 06:53 AM

I have reached out to support regarding the master plan error you are seeing when trying to renew the subscription. They will be reaching out to you as soon as possible.  

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