Trouble connection

[unclebecky22]

2 of my cameras are updated and working, but I can not connect the other 2.

[jguerdat]

Need all details. Were they ever connected or is this a new install? What have you tried and what do you see?

[unclebecky22]

I have been able to connect and set up 2 out of 4 Camareas ( essential spot light outdoor) after trying for 4 days. Had to get a stronger Wi-Fi. I have a 5g that my phone is connected to and during the process of trying to set up other other 2, the App has scanned in both cameras with the QR code with a chime sound, then it trys to scan to locate the 2, which IS NOT doing. 

[jguerdat]

If possible, try disabling the 5GHz band on the router temporarily so only the 2.4GHz band is available for your phone and camera. You can also try the reset procedure below:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera