Subscription upgrade failed--now I can't contact support to fix!

[benjampm]

I got an email offer to upgrade my plan. When I tried to upgrade I kept getting an error message "Arlo is unavailable. Please try again later." It turns out it cancelled my suscription and now I can't get it back without paying the new signup price. I can't get support because I don't have an active subscription and there is no phone number to call. I tried the chat but because I'm not a subscriber I keep getting bumped down the queue. I've been in queue since it opened at 6AM. And since I can only do that from my phone I can't actually use my phone. How do I get support?!?!

[BrookeN]

@benjampm  Hello, can you please send me a direct message with a good phone number as well as a good time for support to reach out to you.  As soon as I receive this information I will reach out to support to contact you as soon as possible regarding the subscription on the account. You can send me a direct message by clicking the envelope on the top right of the forum page. 

[benjampm]

So for historical reference when this happens to the next person--there is no option to do anything but wait in the chat. They eventually turned the offer "back on" for me and I was able to get my subscription back. I started the process at 6AM and got everything working again around 9:30AM. It looks like I could have alternatively waited 2 days for a moderator to respond to my message and help me schedule a call. Best of luck!

[BrookeN]

I apologize for the delay in my response, we are not available on the weekends. I am glad that it was sorted out for you, if you do have any additional questions please reach out to me and I would be more than happy to assist.