Subscription cancelled/Update payment

[Lauren722]

I received an email saying that I needed to update my payment. I called the bank to confirm and they have no fraud alerts or holds from the company. There is no issue with my card and you cancelled my subscription anyway. Can someone please help me to resolve this? 

[BrookeN]

Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.