Subscription Failure

[Shalena]

I tried to renew my subscription yesterday and was charged twice but don’t seem to have a subscription plan for my account. Chat doesn’t work because I can’t talk to a real person. Would someone please contact me? I just ordered 3 new cameras and if I can’t use them I’m returning them. Super frustrating 

[BrookeN · Accepted solution]

I have reached out to support regarding not seeing the subscription on the account after payment. Support will be reaching out to you as soon as possible. 

[WD76]

I tried renewing my expired Arlo secure subscription for front door. I have not been able to do it successfully. In fact, I was charged 3 times $7.99. Need to communicate with someone NOW!!!!

[BrookeN]

I reached out to support regarding your subscription, someone will be reaching out to you as soon as possible. 

[GeoffAS]

Suddenly I only have one camera. What's going on. Your web site is hopeless

[jguerdat]

Not sure why you're posting on this thread. Open your own with full details.

[AlldayEveryday]

As a Video Producer, I love the Subscription to Arlo.   However after paying and being charged twice, I still don't have access? Can someone please help me?

[BrookeN]

I have created a ticket with support regarding the subscription not being on the account after purchase. They will be reaching out to you as soon as possible. 

[AlldayEveryday]

i did in fact receive a refund. Thank you.  However I love the service!  I tried to pay so that I can look back over the video history.  Would you please help me get this back on my account? Thank you

[BrookeN]

What happens when you try to subscribe to a subcription?