Arlo secure portal does shows NO PLAN

[Arlo_88user]

My user account has access to two different locations (each have their own plan) but when I log into web page it shows "No plan". My mobile phone app shows devices only from one location. Any ideas?

[BrookeN]

I have reached out to support regarding the subscriptions on the account. They will be reaching out to you as soon as possible. 

[Arlo_88user]

Hello, and thank you for your reply. Could you remind the support team as they have not yet contacted me.

thank you in advance!

[BrookeN]

@Arlo_88user has support contacted you as of today?

[Arlo_88user]

Hello,

no - I have not received any kind of communication from your support team yet.

[BrookeN]

Have you checked your emails including spam box?

[Arlo_88user]

Yes I have checked - I have not received anything from your support team 😞

[Thomas340-]

Brooken I’m having the same issues to the point it’s keep kicking my payment back and I would like to keep my subscription 

[BrookeN]

@Arlo_88user I have reached back out to support. Please keep me updated. 

@Thomas340- I have reached out to support, they will get ahold of you as soon as possible. 

[Arlo_88user]

Hello @BrookeN 

I have not received any contact from your support team. Can you please chase them?

[BrookeN]

I reached back out to support, please let me know if you do not hear from them by Friday.