Standby Mode always detects motion

[colinbes]

My standby mode is set with motion detected and audio (where applicable) disabled yet when in standby mode the camera are detecting motion and sending alert to Arlo App on my phone.

This is something new and started a day ago - up until now when in standby mode there was no detection and no video capture.

This is very frustrating and I am not sure if it's coupled to my subscription expiring  - which it shouldn't be.

For now I have to resort to switching cameras off.

Anyone else experiencing this?

[AdamsM]

The only fix is to do a factory reset of your cameras. It is very frustrating that Arlo will not fix this. 

[colinbes]

My subscription should be expired by now and if this is the case then I am no longer seeing the issue - Are you able to confirm my subscription has expired?

[StephenB]

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@colinbes wrote:

My subscription should be expired by now and if this is the case then I am no longer seeing the issue - Are you able to confirm my subscription has expired?

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This is a user-to-user forum, and I don't work for Arlo.  So this is not something I can check.

You can easily check it yourself though.

1. Launch the Arlo Secure App.
2. Tap the profile icon in the top left of the screen
3. Select the Location.
4. Tap Plans.

[Navaops]

When the new app was installed my cameras record and notify in standby mode. I have called for help and tried everything with no success. This is beyond frustrating and a real violation of privacy. I am about ready to scrap the whole arlo system and replace it with ring. 

[Navaops]

Stand by mode is common and most people use it to have cameras completely disarmed when home. The new app will not do this. There is no reason Arlo should continue to record and cloud store when in standby mode. 

[Navaops]

My subscription never expired and my cameras still record in standby mode. 

[BrookeN]

You must have some rules set up under routines and then Stanby. Can you send a picture of what you have under this section please. 

[Navaops]

I don’t I have spent hours on the phone with Arlo help and adjusted, deleted, readjusted all rules and settings, deleted the app, re loaded the app, etc. nothing works, how to I ask for my money back for the subscription because Arlos faulty app upgrade is invading my privacy 

[BrookeN]

You can reach out to support within the app and let them know your concerns. 

[catwatcher]

I've encountered an identical issue lately.  Consequently, with the Standby Mode falling down on the job, I will also resort to simply turning off cameras when needed.

[PbarH · Accepted solution]

I can confirm a factory reset of all cameras resolves this issue.