Snapshots not showing up on web and Android

[jfencl]

Every now and then, some of my cameras randomly show gray (in a web browser) or black (in the Android app).  The cameras are still working but the Dashboard has no image.  Also, the last snapshot time is blank as well.

[StephenB]

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@jfencl wrote:

Every now and then, some of my cameras randomly show gray (in a web browser) or black (in the Android app).  The cameras are still working but the Dashboard has no image.  Also, the last snapshot time is blank as well.

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This might be due to packet loss on the wifi link.

Do you sometimes see artifacts or video freezing in the video recordings?

[jfencl]

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@StephenB wrote:

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@jfencl wrote:

Every now and then, some of my cameras randomly show gray (in a web browser) or black (in the Android app).  The cameras are still working but the Dashboard has no image.  Also, the last snapshot time is blank as well.

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This might be due to packet loss on the wifi link.

Do you sometimes see artifacts or video freezing in the video recordings?

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No, I haven't seen that.

[jfencl]

I guess it's just me with this issue...

[Edinburgh_lad1]

I'm sorry @StephenB but nothing to do with packet loss - you yourself know that, too! This issue on android appeared all of a sudden, from memory when the 'Local' tab appeared in Feed.

To replicate: open the app, select the cog wheel, go back, select the cog wheel, go back. The tile for an individual camera or cameras goes black. You may have to do the above  several times, not just twice.

It's *very* concerning to see these things happen. I know of no other app that has so many issues. 

[StephenB]

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@Edinburgh_lad1 wrote:

I'm sorry @StephenB but nothing to do with packet loss - you yourself know that, too!

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No I don't.  The issue described can be caused by a corrupted video stream.  

I didn't say that was the only cause, I just asked a followup question to see if that was a possible cause in this specific system.  Since @jfencl isn't seeing any corrupted livestreams, then it seems safe to rule that out.

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[jfencl]

And, to be clear, it's not just Android.  It happens in my browser as well.  Any browser, any location, any PC.