Shared user can no longer can change mode

[MissCourts]

Hey all, my partner and I recently purchased new Arlo cameras and got them all set up, I was invited onto his account and was great as when he is away I could arm the cameras etc etc. I updated the app this morning and now I can no longer change the mode from the app. This is a big let down as my partner is away a bit so being able to do it myself was a big draw. Is this a glitch or the new normal?

[ShayneS]

Thank you all for the continued feedback. The fix for this issue will be available in the next version of the Arlo Secure mobile app. As a temporary workaround, you can use the Web Portal at My.Arlo.com or an Android device to adjust the modes. 

[JamesC]

I spoke with members of the development team and they are aware that this issue is impacting some users. A fix is currently being tested and will be rolled out in a new version  of the Arlo Secure mobile app. I will provide more information as soon as I it becomes available.

JamesC

[JBde]

Update Not available in Germany yet. Hope comes soon. 

[Nebula123]

Thanks!