Returns w/o live agent support

[VirtueBowlingSu]

Hello, 

I really need to process a return. Ordered from Arlo.com on 12/2, completely unopened. Order# 10273291. 3x Arlo Essential XL Spotlight Camera - White which isn't available in the model drop down for this post. I have used the chat several times and all of the community support documents on this website. I reply "return" go through all of the prompts and when I click on customer service I get: 

"After reviewing your account, it appears that you are not entitled to live agent support. However, you can utilize any of the self-support options available to you including this chat bot, the Arlo Community, and the Arlo support site where you can find how-to articles and videos." 

I then tried just sending "order support team" and got a phone number I could call which was 866-703-7130. Alas! A phone number.... that doesn't even work. I tried with a "1" and w/o a "1" and both asked for a passcode and never mentioned anything about being Arlo. 

I am not trying to be an emotional, angered Karen here, but this has got to be the worst customer service ever. It's one thing to hire a bad agent, it's another when your model shows your customer service intent. I really hope someone can help me with this return and provide me with an RMA. 

Thanks,
Craig Spencer

[JamesC]

VirtueBowlingSu,

I will reach out to you in a private message with more information on this issue.

JamesC

[BillWalker]

James C,

I have a question about contacting Arlo support about obtains an RMA.  Please help.

[JamesC]

BillWalker,

You're welcome to ask your question here or visit the following article to find out more information on contacting support: What is the Support Center in the Arlo App?

JamesC