Rernewed Subscription For Year (To maintain original Price) and was charge duplicate monthly

[ulsterman]

At the end of January, I renewed my Arlo Secure Subscription for the year to maintain the original lower price and I was charged the full yearly price, however, on the same day I was also charged a monthly charge.

• 1/28/2025: $158.50 - Annual Charge
• 1/28/2025: $14.37 - Monthly Charge

I had to load the shopping card twice to get the discount code from the email to be accepted properly (although I didn't complete the transaction) so perhaps there was some fluke on the back-end.

I cannot get through the chatbot to submit a support ticket so I'm reaching out here before I dispute the payment with my credit card. Can you please assist?

[BrookeN]

I would be more than happy to assist. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. (edited)