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Renewal is 3 months early

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  • 4 Replies
  • ‎2024-09-04 07:31 AM
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buggybear
Aspirant
Aspirant
‎2024-09-04 07:31 AM

My auto renewal for a year began 12/31/23 but the renewal is showing on 9/28/24.  I have made no changes to my plan at all in years..  Why am I suddenly losing 3 months that I paid for?  

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-09-06 09:50 AM

I have created a ticket with support regarding the subscription on your account. They will be reaching out to you as soon as possible. 

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buggybear
Aspirant
Aspirant
‎2024-09-16 11:17 AM

My renewal is still showing Sept 28 can you please correct to Dec 31.  Someone reached out and said it was a glitch and would be corrected but that was over a week ago.  

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-09-16 12:29 PM

I have reached back out to support to contact you with the resolution. They will get a hold of you as soon as possible. 

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buggybear
Aspirant
Aspirant
‎2024-09-22 12:39 PM

Hi, the renewal date has not been corrected.

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  • ‎2024-09-04 07:31 AM
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