Pro 4/Arlo Secure : No recordings for 1/28&1/29 - but There has been plenty of activity

[pgmbas]

I can see the live view of the camera - but nothing is recorded (I checked from app and from web browser - so I know its not the app like last time). Is there a problem with the service? 

The last time I talked to support about the iPhone app not showing recordings, they asked me to try the "record now" option.  Anyone know where that is ?  I don't have a button for that.

[pgmbas]

I found a camera icon that takes a still shot - not a video.  But the unit is not recording video in response to any motions.

[jguerdat]

The Pro 4, if set to use 2k videos, won't manually record from live view. You have to force it to 1080p using auto-zoom and tracking (I believe) in the camera video settings.

I assume you mean the camera isn't recording motion. Have you checked your active mode for a proper rule? A new custom mode with identical rules could be used to troubleshoot.

[pgmbas]

I've made no changes recently.

Motion and auto detection is on.  Auto HDR is on (not sure what that is). I have an activity zone set - but it covers the whole base of my driveway (trying to exclude the road traffic) and I driven in and out and walked through there yesterday.  A snow plow went through the activity zone a few times - I live in CT and we are near blizzard today.

[StephenB]

Have you tried the motion detection test?  https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

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[dcfox1]

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@jguerdat wrote:

The Pro 4, if set to use 2k videos, won't manually record from live view. You have to force it to 1080p using auto-zoom and tracking (I believe) in the camera video settings.

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You just need to turn off 2K Live setting to Manually record live. It is different than problems viewing 2K recoding's in some browsers. 

[pgmbas · Accepted solution]

After our snow storm - I put up a ladder and could not get motion sensor to work even 4 feet out. The battery was only in the 25% range (it has a solar panel but it slowly declines over months).  I replaced the battery with a full charged (non-arlo) battery and it is working now.  Maybe it has some power saving mode that disables / interferes with motion detection in lower battery levels.