Payment

[Jacob_wehl]

Hi. 

I got this message "We’re having trouble processing the payment for your Arlo service plan associated with..."

Nothing is wrong with my credit card, but anyway I logged in to my account, and tried updating my card. Inserted the card number, and when selecting month 03 I got an error, even if the months in the future  - AND the card is being used every day. I bypassed that and selected my expiry year and clicked save. I got an error that the card is not accepted.

Support is impossible to reach since Arlo clearly won't help their (long time) customers.

never heard from support again even though a case was opened. now I'm considering dropping Arlo and going with next smart or another camera. my cloud store will end soon since I'm not getting help. it's about Arlo case #00801156 created [thread::3kizhyZDdouH-tVlIsadAmE:: ]

[BrookeN]

I am so sorry to hear the frustration you have had trying to make a payment for the subscription. I would be more than happy to help. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.