Paying, no camera recording.

[BP8267]

My PayPal account is being drafted for the single camera subscription. App is saying I can't record and need to subscribe. How can this be fixed?

[StephenB]

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@BP8267 wrote:

My PayPal account is being drafted for the single camera subscription. App is saying I can't record and need to subscribe. How can this be fixed?

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Have you looked at the subscription status in the app (to confirm that the camera is in the subscription plan).

[BP8267]

I belive I have. I go to the camera (doorbell) and when I follow the "subscription" link it takes me to the sign up page. 

We haven't been arming the camera until lately. When I went to the rules I noticed the record was grayed out. 

I did check my PayPal to see if something went wrong with the payment, but last draft was October. 

[StephenB]

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@BP8267 wrote:

I belive I have. I go to the camera (doorbell) and when I follow the "subscription" link it takes me to the sign up page. 

We haven't been arming the camera until lately. When I went to the rules I noticed the record was grayed out. 

I did check my PayPal to see if something went wrong with the payment, but last draft was October. 

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Maybe see if you have the phone support option in the support area of the app.  If you do, you could reach out directly to arlo support.

I'm tagging @JamesC as he could also assist.

[BP8267]

I actually tried that last night. I assume because it's not recognizing that I have a subscription, it says phone support is not available. I'm sure it's a simple fix, but of course things happen at the wrong time and I'm really looking for it to record. Thank you! 

[StephenB]

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@BP8267 wrote:

I actually tried that last night. I assume because it's not recognizing that I have a subscription, it says phone support is not available.

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It's only available between 6 am and 6 pm US pacific time.  If you tried outside of those hours, then it might be worth trying again.

[ShayneS]

Hi @BP8267 

Are you still experiencing this?