Our family’s subscription has been on auto renewal for years, this time it didn’t

[Trotts_19]

What’s the deal Arlo?.

credit card is still valid

[ShayneS]

@Trotts_19 

I escalated this for you, someone from Support will be reaching out as soon as possible.

[ShayneS]

Hi @Trotts_19 

I took a look at your case and it appears support is requesting for the best phone number to reach you to help resolve the symptom you are experiencing.

You can private message me with the best phone number and email and I can give that to support as well.

Thanks 

Your case. number is: 44284938

[ShayneS]

@Trotts_19 

Did you need further assistance?

[Trotts_19]

No,  I was told by the subscription payer to drop it.

they would deal with it