Arlo|Smart Home Security|Wireless HD Security Cameras
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Not a full month subscription

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James6
Tutor
Tutor
‎2023-09-26 12:44 PM

Why does a monthly subscription not last a month? Why does it only last 28 days, meaning in a full year you would take 13 payments when it should be 12?

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StephenB
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Guru
‎2023-09-27 07:05 AM
@James6 wrote:

Why does a monthly subscription not last a month? Why does it only last 28 days, meaning in a full year you would take 13 payments when it should be 12?

I believe it does last a calendar month.  Perhaps @JamesC can clarify.

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ShayneS
Arlo Moderator
Arlo Moderator
‎2023-09-27 11:34 AM

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

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