Not Able to Access Shared Access Cameras After App Update

[Redpawsranch]

After updating my Arlo Secure app to V. 6.6.9 - I lost access to cameras from a shared access account, even though under “Shared Access” that account is listed there with “Allow Access Rights” selected.  This user also has access to the cameras / base station on my account and is running the previous version of the app but also now has lost the access since my upgrade.  Is there anyway to go back to the earlier version and / or how do I resolve this?  I deleted the app and reinstalled it but it goes back to showing just my base station/cameras.

[StephenB]

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@Redpawsranch wrote:

how do I resolve this? 

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The only way to resolve it immediately is to have the owner of the shared cameras migrate their account to "Feed".

There are some downsides - particularly if they use geofencing and custom modes.  So it would be useful to know more details on how their cameras are set up so they can decide if the migration is the right option.

Arlo is still rolling out some needed features in "Feed" - once that is completed, all accounts will migrate to "feed".  I expect that will happen fairly soon.

[StephenB]

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@Redpawsranch wrote:

how do I resolve this? 

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The only way to resolve it immediately is to have the owner of the shared cameras migrate their account to "Feed".

There are some downsides - particularly if they use geofencing and custom modes.  So it would be useful to know more details on how their cameras are set up so they can decide if the migration is the right option.

Arlo is still rolling out some needed features in "Feed" - once that is completed, all accounts will migrate to "feed".  I expect that will happen fairly soon.

[DV_B]

I have the same issue. main account still has access, three shared accounts also, only 1 lost access. Tried to remove, reinstall update add new account etc... nothing works

[StephenB]

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@DV_B wrote:

I have the same issue. main account still has access, three shared accounts also, only 1 lost access. Tried to remove, reinstall update add new account etc... nothing works

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All accounts need to use the same interface - either all showing "Feed" and "Dashboard", or all showing the older "Library" interface.  This is not about the app version - the app has supported both interfaces for 3 years now.  It is instead driven by how Arlo has the accounts set up on their servers.

So check this for all accounts.  If they are not the same, the "Library" accounts need to be migrated to "Feed", because there is no way to migrate from "Feed" to "Library".  If you need help with that, post back.