No video recordings showing up in library (after midnight until morning)

[rp926]

Hi there

Like many users, this has been an on-going issue.

Basically, my Arlo cameras are working fine, live stream is working fine, smart detections (vehicle, animals) work fine, the cameras recordings show up perfectly in the library tabs.

BUT, recordings dont show up in library after midnight until around 8 or 9 am (I never know exactly)  . Whenever a motion is detected after midnight, I get a notification of motion detected, but I dont get smart notifications (vehicle or people) AND I can't access the recording in the library.

It's a huge security breach imo.

But 8 hours after, when it's the morning, I can finally access to my recordings.

So please Arlo support, could you help me ?

Please also dont ask for the basics questions about the usb cord, the wifi signal quality, etc... lets get straight to the point.

My cameras are working, recording, and I can access the recordings in the library tab, UNLESS I want to access the recordings between midnight and 8 am.

To be even more precise and avoid future endless questions from Arlo Support, Yes, every recording made after midnight until 8 am are not accessible from midnight to 8 am.

After 8 am, I can finally access to the recordings in the library tab. 

[BrookeN]

Thank you so much for providing those. I sent those to the development team, I will update you soon. 

[GSB-]

I know I haven’t mentioned this but further to the issue of videos not being visible until midnight UTC which is 10:30am here, the videos from the previous day is duplicated. 
This exact issue has been brought up in the community many times over the last 8 - 12 months. @BrookeN and @StephenB have been involved in these conversations so it’s clear that this issue has been going on for a very long time with no fix and that Arlo is well aware.  All of the previous threads have been closed with no mention of any resolution. It’s like it’s being swept under the carpet and hoping that the issue will just go away. I find it strange that there is no mention of this issue on status.arlo.com. 
Please do not close this thread until a resolution is found and the fix is communicated to the community.  

[AikaneKai]

I swear, Arlo has only one developer on staff, and he only works after High School and finishing his homework each day.

[GSB-]

This is getting so frustrating. 
Arlo support just do not know what to do. 3 tries and I’m currently talking to support again right now. 
Sigh

[GSB-]

I think the only fix is to forget the shared user account and we both log into my account on our respective devices. 

[BrookeN]

We are still currently investigating this. I will update the community as soon as possible. 

[GSB-]

Just wondering how all the other users had this problem fixed? @BrookeN  You were involved in all of the discussions with users in this forum who had the same issue. 

[rp926]

Thanks super user but are you joking ?!🙃 

this has been an on going issue since summer 2024 and you are asking me to “ask Arlo support” 

they don’t give a f… and have no clue, I guess it’s not even Arlo answering the support but some kind of worker based in deep India and not giving a  **bleep** either.

Uninstalling and reinstalling the **bleep** Arlo app never fixed a single issue these cameras had for years.

its cloud based, the app is basically doing nothing special. If the cloud servers are screwed, uninstalling and and reinstalling app won’t do a single thing. Are you joking on us or just taking your “super user” status too seriously ? 
stop being a bot and ask Arlo to solve the **bleep** issues

[rp926]

Wow still investigating. So how is the investigation going so far ? 

im paying a service (Arlo smart ) and I want this service to work now. So HURRY UP

[rp926]

And don’t ask me for anything. Logs, blah blah.

fix the fu… issues. 
ask ChatGPT or whatever if you don’t know what you are doing or if your developer is too lazy.

do something.

Arlo cameras are essentially useless if they don’t provide access to recordings during the night. If I get home-jacked, I swear I’ll file a complaint with the U.S. Department of Justice.

[GSB-]

@BrookeN @StephenB @rp926 

Arlo support are calling me today. 
Hopefully with news that they have fix the issue. 
I am really hoping they don’t treat me like a fool. 

[BrookeN]

@GSB- were you able to speak to support on Saturday?

[rp926]

@BrookeN @when are you going to fix the recordings not available between midnight and 8-9 am ?
what are you basically doing each day ?  
this issue has been going since LAST SUMMER ! 

[BrookeN]

Can you please send me screenshots of the time zone in the phone as well as the time zone in the Arlo app of your device as well as the secondary users?