No video recordings showing up in library (after midnight until morning)

[rp926]

Hi there

Like many users, this has been an on-going issue.

Basically, my Arlo cameras are working fine, live stream is working fine, smart detections (vehicle, animals) work fine, the cameras recordings show up perfectly in the library tabs.

BUT, recordings dont show up in library after midnight until around 8 or 9 am (I never know exactly)  . Whenever a motion is detected after midnight, I get a notification of motion detected, but I dont get smart notifications (vehicle or people) AND I can't access the recording in the library.

It's a huge security breach imo.

But 8 hours after, when it's the morning, I can finally access to my recordings.

So please Arlo support, could you help me ?

Please also dont ask for the basics questions about the usb cord, the wifi signal quality, etc... lets get straight to the point.

My cameras are working, recording, and I can access the recordings in the library tab, UNLESS I want to access the recordings between midnight and 8 am.

To be even more precise and avoid future endless questions from Arlo Support, Yes, every recording made after midnight until 8 am are not accessible from midnight to 8 am.

After 8 am, I can finally access to the recordings in the library tab. 

[AikaneKai]

Could this possibly be caused by a Do-Not-Disturb or a 'don't allow activity' type of setting on your device?  Do you have anything like that set to the hours of Midnight to 8 or 9 am?

I know you said you're getting notifications, but I know some devices allow you to lock down certain activities (Parental Controls) to keep their kids from playing games 24/7 as an example.  Could something like that be set?

[rp926]

Interesting point. But it's not the issue.

My "DND" on my iPhone starts from 10 pm to 7 am. But in Arlo app I can still access to the recordings of my cameras after 10 pm.

It's only when it's 00:00 that no recordings can be accessed.

I see that I got no answers from Arlo... wow 

It actually blows my mind that such a company can't fix a simple issue as this. 
On this forum, I can see that many other people have the EXACT same issue as me, and some posts are dated summer 2024. Almost 7 months after, no fix. That's really amateurish 

[BrookeN]

Can you try uninstalling and reinstalling the app? Also can you provide what firmware you are on and if you are using iOS or Android? Is all software up to date?